From the category archives:

Movies

Recently, Century Theater, which was headquartered in our county and thus operated most of our movie theaters, was acquired by Cinemark. The benefits from this acquisition became immediately obvious:

- They must have updated their pre-movie screening technology — they are now able to entertain us with regular advertising rather than semi-entertaining stills they had beforehand. As a result, arriving early might allow you to grab the best seat in town, but you now have to suffer through a barrage of ads. To us, it’s a total turn-off!

- They hit the $10 per ticket mark in some of their theaters. I’m sure they need extra revenues to pay for their new ad screening technology

- One theater charges a quarter more on Friday and Saturday nights, so it’s $10.25 rather than $10 per ticket during weekend prime-time. I inquired as to why, but nobody seems to know. My guess: They think they can. My hope: They monitor their attendance on these nights and reverse this decision

- If you take a family of four to the movies, it will cost you close to $50, including sodas and popcorn. Even if you just go out on a date night, it’s $20 without the drinks and food. For that money you can get a monthly 3-movies-at-a-time subscription from Netflix

No wonder that these days you don’t find us (and apparently others as well) in the best seats in town that often: The product offered simply does not match the price Cinemark asks for. Especially after the acquisition.

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How to snag new Netflix releases

by Veit on January 20, 2007

Frequent Netflix Renter? Check!
Turning over enough movies per month so Netflix doesn’t really make money on me? Check!
Suspecting that Netflix “throttles” me? Check!
All new releases show up as “Long Wait” in your queue? Check!

So how do you get your hands on the elusive new releases? While I don’t know for sure, I recently noticed a pattern that works for me. New DVDs go on sale in retail on Tuesdays. On the same day, they become available in Netflix queues, which means that Netflix mails them out on Monday for Tuesday delivery. Thus, I time my returns (mailing them back on Friday), so they show up at Netflix on Monday morning, while at the same time having Tuesday’s releases on the top of my queue and voilĂ , they get mailed to me on Monday. As an added plus, they are always sent from my closest distribution center, so it is practically guaranteed that they are in my mailbox on Tuesday!

Why does this work? My theory: There are enough of the old customers defecting from Netflix, so they realized they had to act. How? Since frequent renters return movies quickly, just send these customers new releases on Monday in the hopes that they might be back in the Netflix facility by Thursday for further distribution. This keeps the loyal customers happy and doesn’t really impact availability for new customers. It would be a win-win for all. Since my discovery, my satisfaction with Netflix has significantly improved. And that’s what customer service is all about!

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Mobisode and Cellywood?

by Veit on January 18, 2007

This year’s Sundance Festival has one focus area on short films created specifically for mobile phones. So watch out for some new jargon to pop up around the water cooler, such as “mobisodes” from “Cellywood” And don’t forget to check your Websters (online, of course) in 2011 whether the new lingo turned out to be sticky or even morphed into something totally different altogether.

For more, see also a transcript of the NPR Morning Show interview with film maker Maria Maggenti

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